We will endeavour to refund tickets purchased in error, when a refund request is received by us, at least 24 hours before the start of an event. Such refunds will be paid within 14 days.
We use PayPal as our Internet bank and Eventbrite as our booking registration platform, each charge us a commission for ticket sales and refund transactions. Consequently, when making refunds for tickets for any of our Museum of Walking or Rethinking Cities events, we are charged a commission. We are only able to pay a partial refund, less the charges that are made on the purchase and refund of tickets.
If you can’t make it on the day, we will offer you an opportunity to choose another event or walkshop of equivalent value, and come to that instead. This offer is valid for 12 months from the date of the original event or walkshop.
We very rarely cancel an event – only once in the last 7 years – in which case we will make a full refund of any tickets purchased.